Refund & Return Policy
Custom Products
As all our stickers are custom-made to your specifications, we generally cannot accept returns or offer refunds for change of mind. However, we stand behind the quality of our products.
Eligible for Refund/Replacement
- Printing defects or errors on our part
- Wrong product delivered
- Significant color variation from the approved proof
How to Request a Refund
- Contact us within 48 hours of receiving your order
- Provide your order number and photos of the issue
- Our team will review your request within 2 business days
- If approved, you'll receive a replacement or refund
Refund Process
Once your refund is approved, it will be processed within 5-7 business days. The refund will be credited to the original payment method used during purchase.
- UPI/Net Banking: 2-3 business days
- Credit/Debit Card: 5-7 business days
- Wallet: Instant to 24 hours
- International cards: 7-14 business days, depending on your bank
International Orders
- International orders are billed in USD and refunded in USD to the original card. Any difference caused by exchange rates or bank/currency conversion fees is not refundable by us.
- Claims for damaged, defective or missing international shipments must be raised within 7 days of delivery, with photos of the parcel and contents.
- For parcels lost in transit, we will first raise a trace with DHL, FedEx or the postal operator. A replacement or refund is issued once the carrier confirms the loss.
- International shipping charges, customs duties and import taxes are non-refundable once the parcel has been dispatched.
- Parcels refused, unclaimed, or returned due to an incorrect address or unpaid customs charges are not eligible for a refund.
Non-Refundable Cases
- Change of mind after production has started
- Incorrect information provided by customer
- Minor color variations due to screen differences
- Products damaged after delivery due to mishandling
- Customs duties, import taxes and shipping charges on international orders
- Delays caused by customs clearance or the carrier
Contact Us
For refund requests or queries, please contact us at:
- Email: hello@stickerwali.com
- Phone: +91 8700920040